Availity evolves Bengaluru GCC into a global AI healthcare hub

Availity, a major player in the United States’ healthcare IT scene, is reshaping its Bengaluru presence with a bold push into global innovation. The company today inaugurated a new 54,000‑square‑foot facility at its Bengaluru Global Capability Centre (GCC) and laid out an aggressive hiring plan that could dramatically expand its India-based workforce in 2025 and beyond. The move isn’t just about growth in numbers—it's a strategic retooling of the center’s mission from product support to a comprehensive global technology and innovation hub aimed at transforming how healthcare transactions are done in the U.S.

Here’s what’s changing, why it matters, and what might be on the horizon.

A clear shift from support to innovation

• New role for Bengaluru GCC: The center is evolving from a back-office support function into a core engine for Availity’s global capabilities. Vybhava Srinivasan, Managing Director of Availity India, describes the expansion as a long‑term bet on India’s tech talent to help the company bring new capabilities to market faster and more securely.
• The scope of work expands: Teams will focus on engineering secure, scalable technology solutions designed to reduce administrative friction across U.S. healthcare providers and payers. This means moving beyond maintenance tasks to building cloud-native platforms, AI-driven analytics, and data pipelines that can inform decision‑making in real time.

Growth numbers and investment

• Floor area and setup: The new Bengaluru facility adds 54,000 square feet of space, built to support modern engineering teams and collaborative work modes.
• Headcount trajectory: Availity has already doubled its Indian workforce in 2025 and projects the team will be 3.5x larger by year’s end compared with the start of 2025. Looking ahead, the company plans to move from roughly 250 employees to 400 by the end of 2025, and to about 800 by the end of 2026.
• Financial backing: The expansion is supported by a fresh investment of $4.3 million into Indian operations, underscoring the seriousness of the company’s long‑range innovation agenda.

• Hiring focus: The recruitment push is targeted at high‑demand technology roles—product engineering, cybersecurity, cloud engineering, and data engineering—along with positions in product management, operations, and corporate functions. This is aimed at strengthening Availity’s cloud-first platform and deepening its AI and data‑driven capabilities.

Leadership voices and strategic rationale

Vybhava Srinivasan, Managing Director of Availity India, frames the move as a long‑term vision for Bengaluru to become a central contributor to the company’s global capabilities. Chief Operating Officer Sean Keneally echoes the point, describing the expansion as a strategic response to evolving healthcare needs and cost pressures in the U.S. market. The new model positions India not just as a cost center but as a critical source of innovation, enabling faster go‑to‑market timelines and more robust technology offerings.

What the new hub will actually do

• Build secure, scalable solutions: The Bengaluru GCC will design technology stacks that can streamline patient enrollment, claim processing, and other administrative tasks across multiple U.S. payers and providers.
• Accelerate AI‑enabled insights: With hires in data engineering and AI-focused roles, Availity aims to turn raw data into actionable insights that can inform workflows and decision making.
• Strengthen the cloud platform: Cloud engineering talent will push toward a more resilient, scalable, and secure, cloud-first architecture that supports rapid deployment and continuous improvement.

The broader AI and India tech landscape

Availity’s expansion aligns with a broader trend of Global Capability Centers in India ascending the value chain—moving from back‑office support to cutting‑edge R&D and product development. The Bengaluru campus’s design also signals a growing emphasis on workforce well‑being and sustainability, with features like nap rooms and meditation spaces and a plan to pursue LEED and WELL Gold certifications.

• Workforce and capacity: India’s tech talent pool remains a major draw for multinational companies seeking to balance cost pressures with the need for advanced AI and cloud capabilities in complex sectors like healthcare.
• Strategic implications: As healthcare systems in the U.S. wrestle with administrative complexity and cost, the ability to innovate closer to where the technology is developed could shorten cycles from ideation to market adoption.

Why it matters now

The Availity case provides a lens into how U.S. healthcare tech players are leveraging global talent to deliver faster, safer, and more cost-effective services. As the company connects Bengaluru‑based engineers with U.S. healthcare workflows, it’s not just about growing a team—it’s about knitting a more capable, responsive platform that can better handle the scale and speed demanded by modern healthcare administration and payment processing.

What’s next

• Expect continued hiring and product development at the Bengaluru GCC as Availity doubles down on cloud and data capabilities.
• Possible new product launches and partnerships that leverage AI to streamline payer-provider interactions.
• Ongoing attention to sustainability and employee wellbeing in the design and operation of the new facility.

In brief

Availity is turning its Bengaluru hub into a global AI‑driven innovation engine for U.S. healthcare, signaling a broader shift in where and how healthcare IT work happens.

Sources

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