Industry News | 6/10/2025
Dai-ichi Life Partners with Capgemini to Launch AI Hub in India
Dai-ichi Life has teamed up with Capgemini to establish a Global Capability Center in Hyderabad, India, aimed at enhancing its digital transformation efforts. The center will focus on AI and data analytics to improve operations and customer service across Dai-ichi Life's international markets.
Dai-ichi Life and Capgemini Collaborate on New AI Hub in India
Japanese insurance company Dai-ichi Life Group has announced a partnership with Capgemini to set up a Global Capability Center (GCC) in Hyderabad, India. This initiative is part of Dai-ichi Life's strategy to accelerate its digital transformation and strengthen its IT capabilities globally.
The new center will leverage India's skilled workforce to enhance Dai-ichi Life's technology platforms, focusing on innovation and operational efficiency. This move reflects a broader trend among multinational corporations, especially in the financial services sector, to establish operations in India due to its expertise in artificial intelligence and data analytics.
Strategic Objectives and Industry Trends
The establishment of the GCC is a key element of Dai-ichi Life's long-term plan to build unique internal capabilities and advance its digital journey. The insurance industry is undergoing significant changes driven by technological advancements and shifting customer expectations. In this context, improving customer service through technology is crucial for maintaining loyalty and brand perception.
Dai-ichi Life's new hub aims to streamline operations and foster innovation in AI, data analytics, and cybersecurity. The partnership with Capgemini will initially focus on operations in Japan, the United States, and Australia, with potential expansion to other markets. By adopting a Build-Operate-Transfer (BOT) model, Dai-ichi Life plans to develop in-house expertise over time.
India's Role as a Global GCC Destination
India's emergence as a leading destination for GCCs makes it an attractive location for Dai-ichi Life's new center. The country offers a rich ecosystem of IT and digital technology professionals, producing over 1.5 million engineers annually. Capgemini's strong presence in India and its expertise in the Asia Pacific region further support this strategic collaboration.
The Indian GCC market is projected to grow significantly, with the Banking, Financial Services, and Insurance (BFSI) sector playing a major role. This environment, along with favorable regulations and cost-effectiveness, makes India appealing for Japanese companies like Dai-ichi Life seeking to enhance global competitiveness.
Focus on AI and Cybersecurity
The Hyderabad GCC will concentrate on advanced software development, AI and data solutions, and cybersecurity. Dai-ichi Life aims to use AI to gain insights from customer data, improve underwriting, streamline claims management, and personalize insurance products. The center will also enhance cybersecurity measures to protect against threats like deepfake attacks and data poisoning.
Implications for the Insurance Industry and India's AI Sector
The establishment of this GCC highlights a strategic shift towards leveraging centralized global capabilities for digital transformation. For Dai-ichi Life, it represents a step towards future-proofing operations and maintaining a competitive edge. For India, it reinforces its position as a global hub for GCCs and a center for IT and digital talent.
This initiative is expected to contribute to the growth of India's AI talent pool and stimulate further development of AI-related services. It may also serve as a model for other global insurance companies and Japanese firms looking to tap into India's capabilities for digital transformation.