AI Research | 8/17/2025

OpenAI Gives GPT-5 a Personality Makeover After User Feedback

OpenAI is updating GPT-5 to sound warmer and more personal after users criticized its cold tone. This change highlights the importance of user experience in AI development.

OpenAI Gives GPT-5 a Personality Makeover After User Feedback

So, picture this: you’re chatting with an AI, expecting a friendly conversation, but instead, you get responses that feel as cold as a winter morning. That’s kinda what happened when OpenAI rolled out GPT-5. Users were quick to voice their disappointment, saying it sounded too formal and robotic. It was like having a conversation with a distant relative you barely know, rather than a warm, engaging buddy.

When GPT-5 hit the scene, OpenAI was all about flaunting its new features. They were like, “Check out our upgraded reasoning skills and coding abilities!” But then, the feedback came flooding in. Users took to social media, posting comments that were pretty harsh. Words like "bland," "robotic," and "generic" were thrown around like confetti at a party. It was clear that while the tech was impressive, the personality just wasn’t cutting it.

Imagine you’re at a coffee shop, and the barista is super skilled at making lattes but barely looks you in the eye or says anything beyond, “What’s your order?” You’d probably leave feeling a bit unsatisfied, right? That’s how many users felt after interacting with GPT-5. They missed the warmth and soul of its predecessor, GPT-4o, which had a knack for making conversations feel more human.

The backlash was loud enough that OpenAI had to backtrack a bit. They quickly reinstated access to GPT-4o for paid subscribers, acknowledging that there was a disconnect between the model’s advanced capabilities and what users actually wanted in their interactions. It was like realizing you’ve been wearing mismatched socks all day—awkward and not a good look.

Now, here’s the thing: OpenAI didn’t just shrug off the criticism. They took it to heart and decided to make some changes. They announced they’d be updating GPT-5 to have a “warmer and more familiar” tone. This wasn’t just some vague promise; they were talking about little tweaks that could make a big difference. Think about it: instead of just spitting out facts, GPT-5 would start acknowledging users with phrases like “Good question!” or “Great start!” It’s like when a friend nods and smiles while you’re talking, making you feel heard and appreciated.

Sam Altman, the CEO of OpenAI, chimed in on the changes, saying they wanted to strike a balance. They aimed for a personality that was warmer than GPT-5’s initial tone but not so over-the-top that it became annoying. It’s a bit like trying to find the perfect seasoning for a dish—too much salt, and it’s inedible; too little, and it’s bland.

But wait, there’s more! OpenAI also had to be careful not to fall into the trap of excessive flattery. You know, that annoying friend who can’t stop complimenting you to the point where it feels fake? Yeah, they wanted to avoid that. They assured users that their internal evaluations showed no signs of this kind of insincerity creeping into the new tone. It’s all about refining the personality without going overboard.

This whole situation with GPT-5 really shines a light on a bigger issue in the AI world: designing personalities that resonate with users. As AI becomes more integrated into our daily lives, the way it interacts with us is crucial. Users aren’t just looking for accurate answers; they want a quality interaction. It’s like when you’re binge-watching a show; you don’t just want a good plot—you want characters you can connect with.

The feedback from users about GPT-5’s tone is a powerful reminder of how important it is to listen to what people want. It’s not just about building smarter AI; it’s about creating systems that feel natural and engaging. Altman even hinted at a future where users could customize their AI’s personality. Imagine being able to choose whether you want your AI to be super friendly, a bit sassy, or even more formal, depending on your mood. That could be a game-changer!

In conclusion, OpenAI’s decision to tweak GPT-5’s personality isn’t just a minor update; it’s a sign that the AI industry is maturing. Their quick response to user feedback shows they’re committed to user-centric design. As we continue to explore the boundaries of AI, finding the right personality—or a bunch of customizable ones—will be key to enhancing the human-machine relationship. Who knows, maybe one day, your AI will be the friend you never knew you needed!