TCS and Google Cloud Open a Gemini Experience Center in Bengaluru

In a move that sounds almost cinematic, Tata Consultancy Services (TCS) and Google Cloud have opened a Gemini Experience Center in Bengaluru, tucked inside the Banking, Financial Services, and Insurance (BFSI) Innovation Lab. This isn’t a showroom of shiny demos; it’s a collaborative space designed to accelerate how banks, insurers, and other financial services players explore, build, and scale AI-powered solutions. The center is the culmination of a long-running partnership between TCS and Google Cloud, and it brings together TCS’s deep industry know-how with Google Cloud’s Gemini models, Agentspace platform, and a robust security backbone.

What’s inside the center

• Gemini models at the core: The facility centers on Google Cloud’s Gemini family—multimodal AI that can process text, code, images, and video. The goal is to empower BFSI teams to design applications ranging from market trend forecasting to personalized investment guidance. The models are designed for complex reasoning, so users can push beyond simple automation into more nuanced decision support. For leaders, that means AI that’s not just smart but contextually aware.
• Agentspace for AI at scale: Agentspace is the unified platform for building, managing, and deploying AI agents across an organization. It sits on Google’s secure-by-design infrastructure and is built to meet stringent compliance requirements, including HIPAA and SOC 2. In practice, that means BFSI teams can automate workflows, connect data across apps like Salesforce, ServiceNow, and SharePoint, and give employees fast, contextual access to enterprise knowledge.
• CIA-level integration with TCS BaNCS: The center will also host access to the TCS BaNCS suite on Google Cloud, letting financial institutions couple core banking capabilities with cloud-based analytics and AI-driven experiences. This is about more than a single app; it’s about an integrated, cloud-enabled banking stack that can scale with demand.

Why BFSI players should care

The promise here isn’t a handful of pilots; it’s a repeatable, end-to-end AI lifecycle. The center aims to help institutions move quickly from gauging interest to delivering tangible improvements across the customer journey and back-office operations:

• Rapid prototyping and testing: With a dedicated space for experimentation, legacy systems can be de-risked and modernized in parallel. BFSI teams can iterate on data pipelines, model choices, and user interfaces in a controlled environment before wider rollouts.
• Agentic AI for customer interactions: Real-time call guidance, business insights, and sentiment analysis in contact centers can uplift service quality while reducing handling times. Think of an agent who instantaneously suggests the best response to a customer complaint or identifies a cross-sell opportunity based on live conversation context.
• End-to-end automation: The center isn’t just about building a model; it’s about streamlining the entire software development lifecycle—from gathering business requirements and design through testing and deployment—with AI-powered tooling to accelerate each step.
• Compliance and trust baked in: Security and compliance aren’t afterthoughts here. Agentspace runs on Google’s trusted infrastructure, designed to support sensitive data and regulatory requirements—helping BFSI firms balance innovation with risk management.

Market-ready use cases you might see

• Personalized financial guidance informed by real-time data analysis and customer history.
• Fraud detection and risk assessment powered by AI-driven pattern recognition across transactions and documents.
• Smart document processing to speed up onboarding and regulatory checks while maintaining accuracy.
• AI-enabled contact centers that provide agents with contextual recommendations and sentiment-aware responses.

Beyond customer-facing use cases, the center is also positioned to reduce delivery cycles for new products and services, enabling faster time-to-value for BFSI clients.

A broader push toward an AI-first BFSI landscape

The Bengaluru initiative isn’t an isolated experiment. TCS and Google Cloud have signaled plans to extend this model globally, starting with TCS Pace Port London later this year. The ambition is to create a connected network of labs and hubs where financial institutions can share learnings, scale successful solutions, and shorten the path from pilot to production. This approach fits a wider industry trend: AI-first doesn't just mean adding automation; it means reimagining operations, risk management, and customer experiences around AI capabilities that can reason, learn, and adapt.

In effect, the center acts as a bridge between cutting-edge technology and practical business outcomes. It’s a place where executives can see how a Gemini-powered tool will behave in a real BFSI setting, where governance and explainability matter as much as performance. The collaboration leverages Google Cloud’s search and reasoning capabilities—enabling agents to act on data flowing from enterprise apps—while tapping into TCS’s behavioral and domain expertise to ensure solutions align with banking and insurance realities.

What comes next

If the Bengaluru center succeeds in proving the value of Agentic AI in BFSI, you can expect a broader roll-out that layers in more APIs, more data sources, and more industry-specific use cases. The vision is to help financial institutions digitize faster, automate more workflows, and deliver personalized experiences at scale—without compromising security or compliance. As the partners point out, combining human expertise with AI agents can elevate customer service, decision-making, and overall operational efficiency.

Looking ahead, the two companies intend to expand globally, weaving these AI-enabled capabilities into other labs and innovation hubs. The pace of adoption will likely accelerate as banks and insurers look for ways to reduce friction across the customer journey and internal processes while maintaining rigorous governance. For BFSI leaders, that means a future where AI-first isn’t a buzzword but a practical, repeatable strategy woven into everyday operations.

Sources and context

• Google Cloud Gemini models and Agentspace are central to the initiative. See official materials and related tooling in the Vertex AI ecosystem: https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGa_WbkriI5i4mVacOQh8fHTI1YpCb1kwHY9keLOUvrF5IKCigPCvvUAw_GWuiXmVHSuArfnpfF6hiHR9SEJiJWnA0w1bYKR3F2Br06oQC2FKCeWHhu1vtrUN7blq0edqRC7t3pctdbc9ABbMaaaKVOm6TiKq5OucR6NhuSUzPczmR3z48iU2qUn6ACG4DQjzHZneidTPhE-mThQQPokM-mw-A5N-KYlAeAeZqyDPtthto3qEg7TFSiAuEPh7nLjQG-9i8tqqL4CA==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQF3iTiMwMbjIPZXJDHCPh_uwu1LQ2ta9Z_9LrJwpGJpLRr-shtliB868K5bit5OhO_TsbnajJgERSK4cj5tCUAxTCCptUbtAqItCX_LNpv4gA4K4PtSNidNaUaYqaljGvk2e67F7FLzS0eppeln9bwhie1Lm7_WnmHQOqEs3McD1K0lxSh0odxaYfPQKnXmySeCMAkddPI2Bu-EVWa4Z5CNu_Ps7OSyH0GkxsyO6sAApkj1Mgi4, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGeMImexdpGwNJwUTY8uF7fRAdwZa8xGiI3TUB9GmSpYz6RmT7zP1ikfc47QX5QUT-jvg6RO0dBtVdMe0dKlHgXk3t9ITqu39nh4_wk2GbbX81HRAXE6UH_5dGsc8RPbE_HQGN0bii0eV6U8qPn9lyZYYSiJwBAxoObVdM9tKurAfLu0ewBY5U_KggL4QnRq6GSlbo0OMRd2TO0C7yxqg==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQF2Oi8r2EFKIN9znW9qeVdrYWnSXQqElHQAUZhiSmFS9IIL7ld0a3kim7AIW2-7OFPTWXL8xChMchKsimB4da9c4R-VEVr3CC-pujbI-D0wo4jKc7mtxF22BiuA5PCwlpG5LW5kSmr7Rw==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEZkAxSBM4OsS4IHaFtoHm_7R73PUOnpgH3H7KCxbIpIhaHw6JUWuIlX4TS-MgoqAr9gkoKQRjoKaZbe9N4j7ISRIejOBbpaK0hWBXFbs8fQMhaEvZkMrg0Goj9iLxdvdRFWxTw-gt9Xdngh3DHTG1sP8L_fbWzynr5lz8khJ2zVoRB-ZeNeK7Sl0MXHFCV_NWX1WHPGigTh_I9zjDv06zCC-SgeQKlh_B6FxinBqr7wkU7a8eXh4Opego_6o6KAutETFQ=, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE5ZcwXRIeE3gTk7I6bcav725kFAIdTOvBL1ziSYUIRzDY5NPlKSoV4wFvmlO8Z8uz3dry-ULbJUS9C2dMpymsT7m3avg36AhgZT9lJP0fW-DOkD-A5CTvTfqM_T-dDA2z0lZR2TSH4iwS4V1dyK4xbe11D3FLY6Aj7vBm8VZgbnAKVkzideV6kxXKipNm85YQ0kwf4K9IGwhDhKl2wutoy0-P942B8tj6es4rR7Q0C3erzhavJ7HnsDKns7w==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEHZ5tyL27_M6LUJZUcQl5GqW4qRwCLGScdSvAee5VAvrdmobxnjrp4uVCM7SUuBxYkzRq20acBKmh3ezYnu0w3eZWFjYcolXyuiqoslFXufmYLCgRQFyLjRREmZQ==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHHHbdfcY7-53QlzvDoJysuDmIOb-_VlkVEDQ93TTKBZ3UJeiqyB5w1Mv6mMjBeJisTOAr5thgDgzkAOuXW2vINzpbSqemmRDy6DgsTyiUAkpnpKmy-YLKHlV1lttpwjRKprGaDRb3oP2TbBDgN, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEYPGT6Gfl2capBn6ek5zPBbezjwImAffYXJy_ChSFRx7b3NjvW59ewkTAUXmy9WkUEZOhULYNIOlh6120OeQaR1GxkS-unMHP3tF23jraXT0DGSApM34aMEJ-nXDrR0-6VtnjUtLCg2xPn3_8QQKk1VGnNLZGfWxN-Rv3XmoOyk3HkfBuUr2RDS6ptpB4R9Q==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEBLhmYJOe7SA76Z-U2HMhB-dwrGzHhW04DejykYGMti0gS9tbUwvfeDL3VBv85Y0uN6Ve0RB1A219025vej3R9xB7B7wHncqV_rhOEhbHrMVdFgBwvpGyZuqLV92Fz801dpRQVc4g=, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGNqYjRS8wfaK43QXMVWy2e1lSEspOX9YsSeKZZe46hldGJnytdADwPEUA65WPE1op3FdYYC_zgse-gWK-tyi9kRxaAqAfiHWSzb-zTLyH6W-xoy2iZ9_SVFjSDbiSRgjRSvQJuL3amqXU4ukYcHTbrSSXNC5JS010ENJVQRu7lVi1bt8yKUCC7fTI0Cxo8DrCEcZJT12GVsmTS, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHD_jQWy8BMMYSdlUItgN4Dwpd-4-QXadZPdFSC3kyY7-kuMDZeFLTKJC2_134ZqFR557Lczo_pxA3CJd7sVNzfYggBnw6CETcoK-ci_JIHcJRJpkSsRgXEoll5yHpi-Qjcsg==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHP2pzAiMNfxPdt38XdujclKO4FsykebaE_vI0k_KR6jfSisCFvS1Ux3CF-UtzWBbP2MCQcnFS5wJLJv-Jb_9e390TW_oWzQuARbQ12Bt2AIF7Y_3x1XUpFHXEsm6MtLMKSJua3drpYqpEytpMbRoIS944E0cNUwrMjKx5f7K3E1futRzuzBdELiC8azq-S7y1V1l_pGYlCqvLS7y9Sc5-YFQ==, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQE-lWSfH6aYdronscDMfgbBK3Hh5BKDiZHiIgDck8_KawpCSqHajghDyKnnYifiLlQbu9vsQlBYzAjjLQ9xbQLT7RUEj--lGOuU0_Pl24CVW7om-BZSrGVyQHt9tZGRmCABe4KoODBPRYTAcHB98tS2jfBrODaPbDiq27ERbbnLh4gJLU0wc8rAeojNZ-juASoeIuPOFY3u, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHmrB8QRyozu_i4l34jaj0x8QDw6IYk0c6X9i3n114KjYTtpMxHQ2INVhCuU0ZtMhF-6rSDnWS6u9fct_Gyj1uPP10T_neLYFGvPHlJzP2NAMfD78ggJnty9gDslZw6Ydcn9PFZIRHgNFSjuqur2kXW, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFn3goeBJ0SfyHWk_jj0-EK_dvhesVWY8J8v3yW0R7hxQamL_lRc0R4c5Vw_yCBab2bvXAeNucWuNnagN5kkckVuAqfVp9a92uaiWsQztDuVeyak9xodm4-sDBp9m7WXeIkHO09U_OKaJj2lsR2Hv4=, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQEI8u7xCI12GIt9YyvvAv5Y7qDL98gFB5210UhJXKZosnULwOXVDmZ2qkFxc6D3lo_rKB9d6Oes8PXTXJaKAXORBTEQ0TuBgj5v742ntay2aXp7vphXWHI9QICIKuW7fesqOJiTHdjaNP4_rQA7VRnXD2HtF1OnV1vhORcfGBgQwssP6kaEr3rlk-jg-GOvu1YB81cO60d3YGsXaIQR69JZ3I3WoLs=, https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH3N0IzAip5mc5e_6j7EX5BjrlY60SS9zjunXz4lfspzE8wSSrmzRcMZX_byswFbohUeDynN_45CqXHjhTujQ72M-pOgAGPxJ6Z0ljiNBrpOLI8tRXh1pvDCuj0dj3OdJpjHvqwEXfNTvL2Aqivb4P4ntl4kTQykFZYwO_IqJzRr7c0XI-Gb7mnMKEgTgBVUDVRD_TCR9s=