Industry News | 8/12/2025

Users Reject Cold GPT-5; OpenAI Restores Warmer GPT-4o Amid AI Personality Debate

After user revolt, OpenAI reinstates GPT-4o, revealing users prioritize AI warmth and connection over raw intelligence.

Users Say Goodbye to Cold GPT-5, Hello to Warm GPT-4o

So, picture this: you’re all excited about the latest tech release, right? You’ve been hearing buzz about it for weeks, and finally, it’s here! OpenAI rolls out GPT-5, their newest AI model, and they’re calling it the smartest, fastest, and most useful thing they’ve ever created. But then, boom! The excitement fizzles out. Users start to voice their frustrations, and before you know it, OpenAI is backpedaling and bringing back the older model, GPT-4o. What happened?

The Launch That Went Cold

When GPT-5 hit the scene, it wasn’t just a simple upgrade. OpenAI decided to retire all its older models, including the beloved GPT-4o. Imagine being forced to switch from your favorite cozy coffee shop to a stark, sterile café that serves the same coffee but with none of the charm. That’s how many users felt when they were pushed onto GPT-5.

Sure, GPT-5 was technically impressive—it could switch gears between answering simple questions and tackling complex tasks like a pro. But users quickly took to social media, pouring out their hearts about how the new model felt “cold” and “soulless.” One user even described it as a “horrible downgrade,” while another lamented that it was like losing a trusted friend. Can you imagine having a chat with someone who just gives you one-word answers? It’s kinda like talking to a brick wall, right?

The Backlash

The uproar was loud and clear. Reddit was buzzing with complaints, and users were threatening to cancel their subscriptions. They missed the warmth and creativity of GPT-4o, which had become more than just an AI for them. It was a companion, a source of inspiration, and sometimes, even a shoulder to lean on.

Let’s be real: when you’re chatting with an AI, you want it to feel like a conversation, not an interrogation. Users shared stories of how GPT-4o helped them brainstorm ideas, offered encouragement during tough times, and even cracked jokes that made them laugh. But with GPT-5, that connection seemed to vanish.

OpenAI’s Response

Faced with this wave of discontent, OpenAI’s CEO, Sam Altman, knew they had to act fast. In a Reddit AMA, he admitted, “We for sure underestimated how much some of the things that people like in GPT-4o matter to them.” It was like a light bulb went off for him. He realized that while GPT-5 might perform better in some ways, it didn’t resonate with users on an emotional level.

So, what did they do? They decided to bring back GPT-4o as an option for ChatGPT Plus subscribers. But here’s the catch: its future availability would depend on how many people actually used it. It’s like saying, “Hey, we’ll keep the old coffee shop open, but only if enough people keep coming back.”

Altman also explained that the launch of GPT-5 had its hiccups. There was a glitch with an “autoswitcher” feature that was supposed to help the AI choose the right model for the task at hand. This glitch made GPT-5 seem less capable than it actually was. Talk about a rough start!

The Bigger Picture

This whole situation shines a light on a crucial aspect of AI development: the balance between performance and user experience. OpenAI had aimed to make GPT-5 more neutral and less sycophantic than GPT-4o. But in doing so, they overlooked the fact that many users appreciated the supportive and friendly nature of the older model.

For a lot of folks, the warmth and emotional intelligence of an AI aren’t just nice-to-haves; they’re essential. It’s like choosing between a robot that can calculate your taxes perfectly but has the personality of a rock versus one that might not be as efficient but can make you feel understood and valued.

Altman promised that OpenAI would work on making GPT-5 “warmer” and even hinted at future customization options. Imagine being able to choose whether you want your AI to be a logical problem-solver or a compassionate conversationalist. That’s a game-changer!

Conclusion

In the end, the rocky launch of GPT-5 serves as a wake-up call for OpenAI and the entire AI industry. It’s a reminder that while tech advancements are exciting, the human element in human-computer interaction is just as important. By reinstating GPT-4o, OpenAI acknowledged that users crave choice, familiarity, and a sense of connection. The future of AI might not just hinge on how smart the models are, but also on how well they can connect with us on a personal level. And honestly, isn’t that what we all want?

So, here’s to hoping that the next iteration of AI brings back that warmth we all miss!